Refund policy

Refund & Return Policy

Effective Date: September 14, 2026

Thank you for shopping with GURLAKH PRODUCTS.

We sell food and edible products, including ghee, panjeeri, biscuits, besan and other food products. For hygiene, food-safety and quality reasons, we generally do not accept returns or exchanges of edible food products once they have been delivered.

1. No Returns for Food Products

Due to the nature of our products, we do not accept returns or exchanges for products that have been delivered in good condition.

This includes returns requested because of:

  • Change of mind

  • Ordered the wrong product

  • Ordered the wrong quantity

  • Personal taste or preference

  • No longer wanting the product

  • Improper storage after delivery

Please carefully review your order before completing your purchase.

2. Damaged, Incorrect or Defective Products

If your order arrives:

  • Damaged

  • Opened or tampered with

  • Incorrect

  • Missing an item

  • With a packaging/sealing issue

  • With another genuine product-quality issue

please contact us as soon as possible after delivery.

Email us at info@gurlakh.com with:

  1. Your order number

  2. Your name and contact information

  3. A description of the issue

  4. Clear photographs of the product and packaging

  5. Any other information that may help us investigate the issue

We will review the request and, where appropriate, provide a suitable resolution, which may include a replacement, refund, or other remedy at our discretion and as required by applicable law.

3. Damaged Packages

If your package appears seriously damaged, opened or tampered with at the time of delivery, please take photographs of the package before opening it and contact us promptly.

4. Refunds

If a refund is approved, we will process it using the applicable payment method or another appropriate method.

The time required for the refund to appear in your account may depend on your bank, payment provider or other financial institution.

5. Products Must Be Stored Properly

Once a food product has been delivered, the customer is responsible for storing and handling the product according to the instructions provided on the product packaging.

We are not responsible for product deterioration resulting from improper storage, handling, exposure to unsuitable temperatures, contamination, or use after the recommended period.

6. Contact Us

For questions regarding an order, damaged product, incorrect product or refund request, please contact:

GURLAKH PRODUCTS
Email: info@gurlakh.com

We reserve the right to review each complaint individually and determine the appropriate resolution in accordance with applicable laws and regulations.